Business Continuity Policy
Ramirez Asset Management, Inc. (“RAM”) has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us – If after a major business disruption you cannot contact us as you normally do at (212) 248-0531, (212) 248-0500, or (800) 888-4086, you should go to our website at www.ramirezam.com, where we will keep you up-to-date with pertinent information regarding our ongoing operations. In the event of a serious business disruption, our main 800 telephone number in New York will be forwarded to one of our unaffected offices that are equipped to respond to your investment inquiries.
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a major business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; and assuring our customers prompt access to information concerning the management of their assets if we are unable to continue our business.
RAM maintains a highly available technology infrastructure with fault tolerance and redundancy as integral design elements. RAM maintains redundant connections, both private and internet, with diverse Tier 1 providers. Our disaster recovery site enables RAM to operate at full capacity in the event of a disruption to our primary site. The site is synchronized with the primary data center on one hour intervals and can be fully active within thirty to sixty minutes of a significant disruption of the firm’s primary site.
Varying Disruptions – Business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within a 1 hour period. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 1 hour. In either situation, we plan to keep you informed through our website at www.ramirezam.com. Please note, RAM does not serve as custodian to our customers’ assets. You should contact your designated custodian in the event that you need immediate assistance with your account, including the reviewing of account positions, or checking on the status of a check or wire request. If the business disruption is so severe that it prevents us from remaining in business, all customers will always have access to their funds and securities through their designated custodian.
For more information – If you have questions about our Business Continuity Plan, you can contact us toll free at (800) 888-4086.